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Refund and Returns Policy

At Nouscart, we want every customer to have a smooth and satisfying shopping experience. This refund and returns policy explains how refunds, returns, and exchanges are handled for all Nouscart orders.

1. Overview of Our Refund and Returns Policy

This refund and returns policy applies to all purchases made on the official Nouscart website. It covers manufacturing defects, exchange eligibility, timelines for raising requests, and customer responsibilities for shipping and product condition.

2. Payment Terms

  • Prepaid only: Nouscart currently operates on a prepaid‑only model. All orders must be fully paid at checkout to be processed and shipped.
  • No Cash on Delivery (COD): We do not offer COD as a payment option at this time.

3. Exchange Policy for Manufacturing Defects

We only offer exchanges under specific conditions to maintain quality and hygiene standards.

  • Eligible defects: If you receive a product with a genuine manufacturing defect, we will exchange it free of cost for the same product or a suitable replacement (subject to availability).
  • Reporting window: Defects must be reported within 48 hours of delivery.
  • How to report: Email us at support@nouscart.com or whatsApp us on +91-9942123162 with:
    • Your Order ID
    • Clear photos and/or videos clearly showing the defect
  • Verification: Our team will review your request and may ask for additional details or media if needed before confirming the exchange.

For general information about consumer rights, you may also refer to the official National Consumer Helpline portal of the Government of India.

4. Change of Mind, Color Preference, or Sizing Issues

Please choose your products carefully by checking sizes, colors, and product details before placing an order.

  • No free exchanges: We do not offer free exchanges for:
    • Change of mind
    • Color dislike
    • Wrong size chosen by the customer
  • Customer‑paid exchange option: If you still wish to exchange a product for a different size or color (subject to stock availability), you may request a customer‑paid exchange, where:
    • You bear the cost of shipping the original item back to our warehouse (reverse shipping).
    • You bear the cost of shipping the new item back to you (forward shipping).
  • Approval required: All customer‑paid exchanges must be approved by our support team before you send the product back.

5. Non‑Exchangeable and Non‑Returnable Items

To protect product quality and hygiene, certain items and conditions are not eligible for exchange or return under this refund and returns policy:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Items without original tags, labels, or packaging.
  • Products with perfume, stains, or visible signs of wear and tear.
  • Requests raised after the allowed reporting or exchange window.
  • Items sold as “final sale,” “clearance,” or “non‑returnable,” where mentioned on the product page.

6. How to Initiate an Exchange or Refund Request

If you believe your order qualifies for an exchange under this refund and returns policy, please follow the steps below:

  1. Contact us within 48 hours:
    Reach out via support@nouscart.com or WhatsApp +91-9942123162 within 48 hours of receiving your order, mentioning “Exchange Request – Order ID ####” in the subject or first message.
  2. Share details and media:
    Provide your Order ID, product name, a brief description of the issue, and clear photos/videos showing the defect or problem.
  3. Review and confirmation:
    Our team will verify your request and confirm whether it falls under manufacturing defect or customer‑paid exchange.
  4. Shipping instructions:
    • For approved defect‑based exchanges: We will share the process for return pickup or return address, depending on your location.
    • For customer‑paid exchanges: We will share the return address and applicable shipping fee details for both reverse and forward shipping.
  5. Processing time:
    Once we receive and inspect the returned product, we will process the exchange within a reasonable time frame, subject to stock availability.

7. Important Conditions Under This Refund and Returns Policy

  • Returned items must be securely packed to avoid damage in transit.
  • Nouscart reserves the right to decline exchanges if the product does not meet the conditions mentioned in this refund and returns policy.
  • In case the requested replacement product is out of stock, our team will inform you of alternative options.

8. Recommendations and Proof of Delivery

We strongly recommend recording an unboxing video from the moment you receive and open your package. This helps us quickly verify any claims of missing items, visible damage, or incorrect products delivered during the exchange or support process.

For information on typical courier handling and delivery timelines, you can also refer to your chosen courier partner’s service policy page (for example, the help pages of major Indian logistics providers).

9. Acceptance of This Refund and Returns Policy

By placing an order on Nouscart, you acknowledge that you have read, understood, and agreed to this refund and returns policy. Nouscart may update this policy from time to time, and the latest version will always be available on this page.

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